Questions you may have

Booking an appointment with Enjoy Maids is simple, however here are answers to questions you may have.

  • The Enjoy Maids satisfaction guarantee
  • A trained team of two cleaners (one for smaller homes)
  • All cleaning supplies (including vacuum cleaner)
  • $1,000,000 of insurance to keep you and your belongings safe
  • Incredible customer service by email, live-chat and telephone
  • Amazing discounts for regular cleaning

How to book a clean

  • How do I make a booking?
    All you have to do is fill out our secure booking form, selecting the time and date that you want us to clean your home. It's as simple as that and will only take you 60 seconds. Once you have completed your booking you will receive a confirmation email instantly.
  • What if I don't want to book online?
  • Do I need to enter my card details to book?
    Yes. We need to take payment information to book your appointment, but your card will not be charged until after your cleaning has been successfully completed. Guaranteed.
  • How do I amend or cancel my booking?
    It is simple to amend or cancel your booking, you can either to your account or please email us at hello@enjoymaids.com and we will take care of your request. Please give us 24 hours notice if you wish to cancel your booking otherwise there is a $50 cancellation fee.
  • Can I make a same day or last minute booking ?
    Of course! We are really proud of the fact that we can book you in for a clean on the same day (our record was being able to find a cleaner for a job on a Friday evening in just 45 minutes!). Just give us a call on 704 781 8153 and we will book you in for that short notice clean at a time that suits you.

Enjoy Maids guarantee

  • What is the Enjoy Maids guarantee?
    We guarantee that you will be delighted by the results of your clean. If for some reason you are not just let us know within 48 hours and we promise to send a cleaner back to put it right for free. It's as simple as that. We don't pay our cleaners until after this time period, so there is no risk when you book a Enjoy Maids clean.

Our cleaning service

  • What services do the cleaners provide?
    We offer three types of cleaning service. standard clean which is a lighter clean that covers all the important areas of the house, perfect if you book a regular clean with us. A super clean which is a more thorough clean which we recommend if your house hasn't been cleaned professionally in the last three months. We can also offer you do move in/move out cleans which includes the spot cleaning of all walls and cleaning inside all of your cupboards. We can also offer you extra cleaning services.
  • How do I know what has been cleaned?
    All of our cleaners work to a checklist that we guarantee to complete. They work through your home, ticking off the tasks as they complete them. Once they have finished all of the tasks on the checklist they leave the checklist behind for you. That way you can be confident that all of the tasks have been completed to the highest Enjoy Maids standard.
  • What is a super clean?
    A super clean is for first-time customers or customers who haven't had their home professionally cleaned in the last three months. To see the extra things we do for super cleans, check our services page.
  • Do you offer end of tenancy cleans?
    Of course we do! At Enjoy Maids we call end of tenancy cleans move in/move out cleans because sometimes you need a really thorough clean when you are moving into a new home. Our cleaners work to a check list for move in/move out cleans which includes spot cleaning all the walls and cleaning inside all the cupboards but if there is a specific task you want your cleaning team to focus on then please let us know.
  • Why do you charge a flat rate price?
    We charge a flat rate price per number of bedrooms rather than per hour, this means that you know exactly what we promise to provide, and our cleaners keep working until the job is done. As our cleaner cleans to a checklist you know exactly what is included in the price. It really is that simple!

On the day of your clean

  • What time will the cleaners arrive?
    Our cleaners will always try to arrive on time for your clean however do please allow 30 minutes to take into account heavy traffic. We recommend if you need to leave your house for example by 11am that you book your clean for 10:30am to make sure the cleaners are there in plenty of time before you need to leave. We will give you a call if your cleaner is going to be late but please call the Customer Service Team on 704 781 8153
  • How many cleaners do you send?
    We typically send teams of 2, but for smaller properties we will usually send just one cleaner to get the job done.
  • Do your cleaners bring their own supplies?
    Yes, our cleaning teams come completely prepared to make your house shine! They will bring the following:
    • Vacuum cleaner (if you don’t have one)
    • Mop and bucket
    • Kitchen and bathroom cleaner
    • Window and glass cleaner
    • Furniture spray
    • Oven cleaner
    • Non abrasive spray
    • Bleach
    • Non abrasive cleaner
    • Sponge cleaners
    • Cloths for windows, floors, furniture
    • Steel scourers
    • Gloves
    • Products against lime scale and mould

About your booking

  • Can I book a regular clean?
    Yes, of course! Just select the frequency of your clean, monthly, fortnightly or even weekly, when you make your booking. To say thank you we will even offer you a Enjoy Maids discount for booking a regular service. After your first booking your future appointments will be automatically booked in so you can expect your cleaner at the same time every week, twice a month.
  • Can I book for any time?
    Of course! We put you into control so you will be able to view and select available appointment times from our online calendar.
  • What cities do you clean in?
    At the moment our cleaners work hard to make Cabarrus, Gaston, Iredell, Lincoln, Union and York. Take a look at our cities pages to see a list of the areas in these cities where we clean. If you don't see where you live on these pages just get in touch at hello@enjoymaids.com and we will let you know if we clean in your area or when we plan to start to cleaning there.
  • Can I make special requests?
    Absolutely! We put you in control so if you have got a particular product you would like us to use in your kitchen or a precious vase you want us to avoid when dusting just include the information in your booking. We will then pass these details onto the cleaner.
  • What happens after I make a booking?
    Once you have completed your online booking you will immediately receive a confirmation email. This is there to reassure you that your booking has gone through. We will then contact our best cleaning teams to see who is available to complete your house clean. Once we have assigned a cleaner to the clean we will send you another email with their name so you know who to expect. We also send text message reminders to you before the clean, to make sure you don't forget!
  • How do I edit a booking?
    It is simple to edit your booking online. So if you change your mind and decide to add on an oven clean or choose to book a deep instead of a standard clean we can accommodate that request. If you wish to edit your booking less than 24 hours before your clean then please call the Customer Service Team on 704 781 8153.
  • Do you offer discounts for regular customers?
    Yes we do. If you book a regular clean with Enjoy Maids you can get:
    • 10% discount for a monthly clean
    • 12.5% discount for fortnightly clean
    • 15% discount for a regular weekly clean

Extras

  • What extra services do Enjoy Maids provide?
    For an extra charge you can book a number of services on top of your clean including:
    • Cleaning the oven
    • Cleaning the fridge
    • Cleaning the inside of your windows
    • Professional carpet cleaning
  • Is there anything you can't do?
    We would like to say no, that anything is possible here at Enjoy Maids. However we don't clean the outsides of windows, mow lawns or walk your dog. However if you do have any special requests or want a hand in arranging any of the above then just get in touch as we would love to help you.
  • Can I make regular or one-off special requests?
    Of course, just include the information when you make a booking and we will pass on the details to your cleaner.
  • Do you do carpet cleaning?
    Yes we do! We can arrange for a professional carpet cleaner to clean your carpets after we have finished cleaning your home at a cost of £40 per room. All you have to do is select carpet cleaning on our online booking form and how many rooms you would like cleaned and we will take care of the rest.
  • What carpet cleaning machine do you use?
    We use a number of different carpet steam cleaning machines. Relax knowing that all are professional, high quality machines and will do a great job of making your carpets sparkle!
  • How long does carpet cleaning take?
    We estimate around 45 minutes per room.
  • Do you perform carpet cleaning at the same time?
    No, we time your cleaning perfectly so that we have finished cleaning your home just before the carpet clean begins.
  • Can I walk on the carpet immediately?
    No, please let the carpets to dry for at least a few hours (overnight if possible) before walking on them.

Billing and payment

  • How do I redeem a discount code or voucher?
    It's easy, all you need to do is include the code on the booking form when asked and the discount will be removed from your booking instantly.
  • How do I pay?
    We take your credit or debit card details at the time of booking however we will only collect payment after your cleaning service has been performed. We accept all major credit cards (including American Express) and debit cards for payment
  • When will my card be charged?
    We will never charge your card before your clean. We will only take payment after your cleaning service has been performed. Guaranteed.
  • Is my card payment secure?
    Yes it is, our payment technology is provided by Stripe. Their SSL encrypted, PCL compliant system is completely secure and trusted by companies worldwide. You can read more about them on stripe.com
  • Will I be charged if I cancel my booking?
    If you cancel your clean within 24 hours of the scheduled time, we have to charge you a cancellation fee of $50. If you re-book a clean with Enjoy Maids then half of the cancellation fee will be applied towards your next service.

Insurance & keys

  • Do you have insurance?
    Oh yes! Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
  • How much insurance do you have?
    We have $1,000,000 public liability insurance. We also insist that each of our cleaner teams have their own insurance too. That way you have total peace of mind that your home and belongings are protected. If you have any questions about our policy please email hello@enjoymaids.com.
  • Are your cleaners insured?
    Of course, all of our cleaners are insured. Our comprehensive insurance cover delivers total peace of mind. We have made sure that trusting us with your home is as risk free as possible. Accidents do occasionally happen but if they do we will ensure that everything is resolved as quickly as possible.
  • Do I need to be home for my booking?
    No you don't need to be home whilst we clean your house. If you would like to leave the key with a neighbour or somewhere secure then we can collect it. Just add instructions when you make your booking. On your first clean with Enjoy Maids we do like you to be home so you can show us around your property and point out any areas that you would like us to focus on but we understand that isn't always possible.
  • Can I leave my keys with my cleaner?
    Of course, if you book a regular clean with us we will always assign the same cleaner to the job. If you would like to leave your keys with your cleaner they will keep them secure for your next clean.

Enjoy Maids cleaners

  • What is your recruiting process?
    We hire only the most motivated, reliable and experienced cleaners in your area. To be accepted as a cleaner for Enjoy Maids all our candidates must undertake a rigorous selection and recruitment process. This includes a telephone interview followed by a face to face interview. If they pass these we then perform a reference check on all of the teams finally we ask all candidates to perform a test clean so that we can inspect the quality of their cleaning. If the teams pass the quality inspection then we welcome them to the family.
  • How do I become a trusted cleaner at Enjoy Maids?
    Simple, just click here email us at hello@enjoymaids.com telling us a bit about your cleaning experience, and we'll help you apply.
  • Can you provide a replacement cleaner if my cleaner goes on holiday?
    Yes, we will. Your cleaner will need to take a well deserved holiday from time to time and when they do we will send another reliable cleaner around to complete your clean to the usual Enjoy Maids standard.
  • Are Enjoy Maids cleaners well looked after?
    Yes, we are a close knit team here at Enjoy Maids and we have got a close relationship with all our cleaners. We pride ourselves on allowing our cleaners to work flexibly which is important where they have children to collect from school or other caring responsibilities. We also pay our cleaners more than other cleaning companies do, this is so we attract only the most experienced and reliable cleaners in your area.
  • Will I get the same cleaning team every time if I book a regular clean?
    Sure, you will get the same team every time. Unless someone is unwell or enjoyed a well deserved holiday from cleaning we will keep sending the team that you are comfortable and familiar with.

Feedback

  • How do I give feedback
    We will send you an email once the clean is complete asking you for feedback. Please do take time to complete this as we like to give our cleaners a bonus for receiving a five star review. We promise to act on any feedback you send us as we are a young company trying to improve so please do share any suggestions that you have on how we can improve.